Privacy Policy

This Privacy Policy explains how Offerhinge ("we", "our", "us") manages personal information in connection with our catering services across Australia. We follow the Australian Privacy Principles under the Privacy Act 1988 (Cth) and apply practical safeguards suitable for a catering and events environment. By engaging with our website, proposals, and services, you acknowledge that your information may be collected and handled as described below.

Information we collect. We may collect contact details (name, email, phone), booking information (event date, venue, guest estimates, dietary preferences), company details for invoicing, and feedback following an event. When you visit our website, analytics tools may record device data, pages viewed, and interaction patterns. If you ask for tailored menus, we may record dietary considerations to help us plan safely and respectfully.

How we use it. Personal information is used to respond to enquiries, prepare proposals, coordinate logistics with venues and suppliers, deliver catering on event day, issue invoices, and manage support after service. Analytics help us improve site performance and understand content relevance. Where you consent to updates, we may provide occasional service news or seasonal menu highlights; you can opt out at any time using the preference instructions included in those messages.

Sharing and disclosure. We may share limited details with delivery partners, staff, or venue contacts when required for confirmed bookings (for example, access times, loading zones, or responsible service requirements). If payment processing is involved, information relevant to the transaction may be passed securely to banks or payment gateways. We may also disclose information when required by applicable law, a court order, or a lawful government request.

Data security. We apply reasonable administrative, technical, and physical controls intended to reduce risks such as accidental loss, misuse, or unauthorised access. These measures include role-based access for staff, secure communication with payment providers, and periodic reviews of retention practices. While safeguards reduce risk, digital systems involve residual risk; we encourage clients to share only the information needed for planning.

Retention. We retain records for periods aligned with operational needs and legal obligations, including taxation and accounting requirements. When information is *** longer required, we take steps to de-identify or delete it in a manner consistent with our retention schedule and any mandatory record-keeping rules.

Access and correction. You may request access to personal information we hold about you and ask for corrections if details are inaccurate, incomplete, or outdated. To make a request, contact us using the details below. We will respond within a reasonable period and outline any steps required to verify identity or locate records.

International handling. Our core catering operations are based in Australia. Certain technology providers that support emails, documents, or analytics may process information in other jurisdictions. Where this occurs, we take steps intended to support appropriate protection consistent with Australian privacy expectations.

Children. Our services target event organisers and venue partners. If a brief includes catering for children, any details collected relate to menu planning and safety and are handled with care through the adult organiser or guardian coordinating the event.

Cookies and analytics. Our site may use cookies that are essential for operation and cookies that support analytics. You can manage preferences through your browser settings. Essential cookies help pages load and function correctly; analytics provide aggregated insights that guide improvements.

Links and third parties. Our materials may reference venues or partners. Their privacy practices are managed by them. We recommend reviewing their notices when interacting with their channels.

Updates to this Policy. We may update this Policy to reflect changes in services, regulations, or technology. Revisions take effect when posted on this page with an updated effective date. Material changes may be highlighted for clarity.

Contact. For access, correction, or privacy questions, please contact Offerhinge via email at Offerhinge@gmail.com or by phone at + (61) 24 319-07-58. Postal and office address: 12B York Street, Sydney NSW 2000. If a concern remains unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) for guidance about your options.

Effective date: 01 July 2026