Legal & Compliance — Offerhinge
Clear terms, Australian data handling, food safety standards and consumer rights for catering services across Australia.
Terms of Service
These Terms govern the provision of catering services by Offerhinge (trading as Offerhinge Catering Pty Ltd) in Australia. By accepting a proposal or placing an order you agree to our terms including deposit, payment schedules, site access and responsibility for permits and venue rules.
- Quotations are valid for 30 days unless stated otherwise.
- Confirmed bookings require the agreed deposit and signed acceptance.
- Final guest numbers must be confirmed at least 7 days prior for standard events; other lead times may apply.
Privacy & Data Handling (Australia)
We handle personal information in accordance with the Australian Privacy Principles (APPs). Personal data collected for bookings and communications is used to provide services, manage bookings, process payments and comply with legal obligations.
We retain personal information only as long as necessary and implement reasonable safeguards. You can access or request correction of your information and make a complaint via our contact channels.
Read full Privacy PolicyFood Safety & Allergens
Offerhinge complies with Australian and state food safety regulations. Our team follows temperature control, cross-contamination prevention and safe transport practices. We provide allergen information and can accommodate dietary requirements including vegan and halal menus when requested.
- Allergen information is provided on quotes and menus; clients must notify known allergies.
- We maintain records required by local health authorities and conduct regular staff training.
- We cannot guarantee an allergen-free environment when the venue or client supplies ingredients.
Cancellations, Refunds & Consumer Rights
We aim to be fair and transparent. Cancellation terms depend on event size, lead time and supplier commitments. Below are common scenarios; specific terms are in your confirmation.
Service Area & Delivery
Offerhinge operates across Greater Sydney and broader New South Wales with options for interstate events upon request. Delivery, setup and travel charges depend on location and event logistics. Travel and parking must be organised where required by the venue.
| Area | Typical Fee | Lead Time |
|---|---|---|
| Sydney CBD | Included | 7 days |
| Greater Sydney | $45–$120 | 7–14 days |
| Regional NSW | Quote | 14+ days |
Dispute Resolution & Governing Law
These Terms are governed by the laws of the State of New South Wales, Australia. Parties will attempt to resolve disputes in good faith. If unresolved, matters may be referred to mediation or relevant tribunals under Australian Consumer Law.
If you believe we have breached applicable law, contact us first to allow internal resolution. You may also seek advice from the NSW Fair Trading or the Australian Competition and Consumer Commission.
Legal & Food Safety Officer
Our Legal & Food Safety Officer oversees compliance with APPs, food safety legislation and contractual terms. For legal enquiries use the complaints form or email Offerhinge@gmail.com.
Complaints & Legal Requests
If you wish to make a complaint about our service or request access to personal information, please use the form. We log all complaints and acknowledge each within 2 business days.
What happens next?
- We acknowledge your complaint within 2 business days.
- We investigate and aim to respond within 10 business days; complex matters may take longer.
- If not satisfied, you may escalate to NSW Fair Trading or relevant tribunal.